After-sales service of rectifiers
In a competitive and globalized economic context that pushes demand to the forefront of the market, after-sales service one of the most important factors for customer satisfaction.
With over 30 years of experience and expertise in manufacturing and repairing all kinds of cathodic protection equipment, Borna Electronics is proud to provide specialized, experienced, expert and trained technical staff with extensive and continuous after-sales service at the highest quality, It has achieved the highest levels of customer satisfaction.
Service Headings
Borna Electronics’ new approach to the after-sales service, rather than being a technical one, is a management necessity and principle that addresses all aspects of the customer relationship. In this regard, the company is proud to offer the following services:
Troubleshooting and Repair
The company’s specialists with their high technical expertise are capable of Troubleshooting and repairing all types of rectifier transformers and cathodic Protection accessories with any technical characteristics and brand.
- Troubleshooting and repair on a client site:
The company is ready to send its experts to the employer’s site for minor a nd even major repairs.
This will save the cost of separating the device, sending the device and reinstalling the device for the client.
- Troubleshooting and repair at Borna Electronics Company plant:
In case the environment or the client’s condition is not suitable for repair on-site, the machine will be transferred to Borna Electronics Company and repaired.
Installation and commissioning
The company is ready to deploy specialists to install or monitor the installation and commissioning of all types of rectifier transformers and cathodic protection accessories.
Updates and upgrades
Upgrading rectifier transformer to state-of-the-art technology to increase productivity and efficiency of the device with each brand and according to the technical specification is the specialty of the company
- Changing the control system of devices whose after-sales service has been discontinued by its manufacturers to the latest up-to-date control system and granting a warranty for equipment and10 years of spare parts on Borna Electronics.
- Upgrading the device’s electronic control system to a full 6-pulse control system with a Ripple factor of less than 1%.
- Upgrading and modifying devices from variable and 63-step type to electronic.
- Upgrading any control system to an intelligent control system.
- Equipping the machine with remote monitoring and control systems.
- Equipping the device with Synchronized Current Interrupter.
- Installation of all kinds of alarms and protective equipment.
Reconstruction of rectifier transformer:
If the device suffers physical and electrical damage during transport, installation or maintenance, the device (with any brand) will be delivered and repaired, tested, guaranteed and delivered to the highest quality standard by its after-sales service unit.
Holding training courses
The company is ready to hold training courses and workshops in the company’s factory or employer’s site with the following headings:
- Cathodic protection
- Familiarity with rectifier transformer performance and cathodic protection accessories
- Installation, commissioning, adjustment, and maintenance of rectifier transformers
- Troubleshoot and repair all rectifier transformers
Periodic services
- Supply of spare parts
- Extension of warranty
Troubleshooting table of electronic control rectifier Transformer
| The bug | The reason for the bug | Debugging |
| We have no output. |
1-The controller is defective. 2-The power supply is defective. 3-The device is in timer mode. 4-The input/output fuses are burnt. |
1-Control board need to repaired or replaced. 2-Power supply need be replaced. 3-Set the timer switch to permanent mode. 4-Output/Input fuses must be replaced. |
| We have voltage at the output but no current. |
1-The fast fuse is burnt. 2-Ammeters faulty. 3-output cables are disconnected. |
1-Fast fuse need to be replaced. 2-Ammeters need to be repaired or replaced. 3-Check the cables and connectors. |
| We have current at the output but no voltage. |
1-Voltmeter fuses are burnt. 2-Voltmeter is faulty. |
1-fuse or both fuses need to be replaced. 2-Voltmeter must be repaired or replaced. |
| We have voltage or current fluctuation in output. |
1-output connections are loose. 2-The controller is defective. 3-RTD is faulty. |
1-Tighten the connection. 2-The controller board must be repaired or replaced. 3-RTD must be repaired. |
| The device constantly disconnected and reconnected. | The device is in timer mode. | Keep the device in constant operation. |
| As soon as the device is switched on, the input fuses are burnt |
1-The rectifier is faulty. 2-Transformer have drawbacks. |
1-Diodes and thermistors must be replaced. 2-Transformer must be repaired. |
Troubleshooting table of regavolty rectifier transformer
| The Bug | The reason for the bug | Debugging |
| We have no output. |
1-The contactor is defective. 2-Variyak is defective. 3-the input fuses are burnt. |
1-The contactor need to be replaced. 2-The Variyak need to be repaired or replaced. |
| We have voltage at the output but no current. |
1-The fast fuse is burnt. 2-Ammeters faulty. 3-output cables are disconnected. |
1-Fast fuse need to be replaced. 2-Ammeters need to be repaired or replaced. 3-Check the cables and connectors. |
| We have current at the output but no voltage. |
1-Voltmeter fuses are burnt. 2-Voltmeter is faulty. |
1-fuse or both fuses need to be replaced. 2-Voltmeter must be repaired or replaced. |
| We have voltage or current fluctuation in output. |
1-output connections are loosed. 2-Variyak charcoal is defective. |
1-Tighten the connections. 2-variyak charcoal need to be replaced. |
| The contactor constantly connected and reconnected. | The device is in timer mode. | Remove the device from the timer mode and set it to permanent mode. |
The input fuses burn as soon as the device is turned on.